Our SHIPPING Prices and Conditions
Everybody hates paying for shipping, that's a fact.
We at Gundam Express Australia are delivering fast and subsidised shipping rates within Australia. We do offer FREE shipping based on a minimum total spend and your location within Australia. We are trialling international shipping to New Zealand only at this time.
Our International shipping costs are calculated using Australia Post rates. We highly recommend ALL customers contact us FIRST by email to make sure your product meets the postage rules set by Australia Post.
Our domestic shipping rates are calculated by:-
- Customer location (State or Territory)
- Customer expenditure (amount in your cart excluding any shipping cost)
- Weight of Customers purchase(s)
In your cart you will be able to see the cost of shipping BEFORE you commit to purchasing anything. So you can opt out at anytime!
Due to the fluctuating cost of shipping throughout the whole of Australia, we have introduced multiple shipping zones. Each one of these zones has a different minimum spend to qualify for free shipping. As the weights of products increase the cost of shipping increases, however we are still subsidising all shipping costs if sent via Australia Post.
Yes it would have been much simpler for us to have the same shipping cost throughout Australia but the reality is we can't offer the great prices in our Gundam Express Australia online store and uniform shipping cost at this time.
Once your order is placed, we will dispatch it within 24 hrs Guaranteed! (during normal business hours)
We use Australia Post or our own Couriers to deliver your parcel. Please note we do not deliver to PO Boxes or Parcel Collect using our own Courier. If you require delivery to PO Box or Parcel Collect then your purchase will be sent by Australia Post only.
We will provide you with a tracking number after your parcel has shipped.
Generally most domestic deliveries will take 2-3 days, regional areas on the east coast up to 5 days. All other locations including WA, NT, TAS and remote country locations can take up to 5-10 days.
If you wish your purchase to be shipped to a different address from your account address you will have to add a additional address within your account and select this new address when checking out.
Unfortunately once we have dispatched your parcel we have no control over it. We do not offer any form of compensation for damaged in transit or lost parcels.
However we want to reassure all our customers that almost 100% of our parcels reach their destination and in undamaged condition.
COVID 19 UPDATE 31/03/20
Gundam Express Australia has temporarily suspended the free drop off service to the Brisbane CBD. (as of 5:00pm 31/03/2020)
Our Free Drop Off Service (minimum spends apply) is available for customers living in the local government areas of Brisbane City Council and Ipswich City Council only. A Gundam Express team member will contact you to confirm the address and time.
To answer anymore questions you might have please email us at:- firstname.lastname@example.org