Our SHIPPING FAQ

We at Gundam Express Australia are are well known for delivering your order  fast! 

We do offer FREE shipping based on a minimum total spend of $250. Orders which qualify for free shipping are sent by Australia Post Standard Parcel Post.

We take pride in our packing of your order so that it arrives at your door in excellent condition. If your items arrive in a condition that is unacceptable to you we will refund your purchase in full. Just drop us an email with pictures of the damage.

We pack your order in a box and use environmentally friendly void fill to minimise movement and prevent squashing. An address label is generated directly from how you enter it and we mark it using fragile tape.

We also guarantee to dispatch your order the very same day if the order is placed before 2pm Monday through Friday.

Our Checkout system allows you to see what your cost of shipping is BEFORE you commit to any purchase. 

 

Our domestic shipping rates are calculated by:- 

  1. Customer location (State or Territory) &
  2. Customer expenditure (amount in your cart excluding any shipping cost) &
  3. Weight of Customers purchase(s)

We also ship Internationally to New Zealand only at this time.

Our International shipping costs are calculated using Australia Post rates. We highly recommend ALL customers contact us FIRST by email to make sure your product meets the postage rules set by Australia Post.

 

We use Australia Post or our own Couriers to deliver your parcel. Please note we do not deliver to PO Boxes or Parcel Collect using our own Courier. If you require delivery to PO Box or Parcel Collect then your purchase will be sent by Australia Post only.

We will provide you with a tracking number after your parcel has shipped via the email address you give us.

Generally most domestic deliveries will take 2-4 days, regional areas on the east coast up to 5 days. All other locations including WA, NT, TAS and remote country locations can take up to 5-10 days.

If you select Australia Post Express your parcel as of 01/01/22 is expected to take anywhere between 1-3 days. This depends on your shipping location within Australia.

If you wish your purchase to be shipped to a different address from your account address you will have to add a additional address within your account and select this new address when checking out.

 

 To answer anymore postage related questions you might have please email us at:- support@gundamexpressaustralia.com.au

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