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Gundam Express Australia Happy E-Gift Card

$50.00 AUD
Value
From $10
4 × $12.50
Key features
Returns & Refunds
  1. Australian Consumer Law Compliance: Gundam Express Australia strictly adheres to the Australian Consumer Law for all transactions.
  2. Contact Process for Issues: If you encounter any issues with your purchase, you should first contact Gundam Express Australia via email at support@gundamexpressaustralia.com.au, describing the problem and providing photos and contact details.
  3. Response and Advice: Gundam Express Australia will promptly respond to your email to discuss the issue and advise on the next steps.
  4. USA Customer Policy: USA customers are not eligible for returns, refunds, or compensation for any issues including lost, stolen, or incorrectly delivered items.
  5. Return Conditions for AU and NZ: Items must be returned in their original, undamaged, and resalable packaging if requested by Gundam Express Australia.
  6. Refund and Replacement Policy: Australian and New Zealand customers may receive replacements or refunds for reasons like change of mind (before dispatch with a restocking fee), incorrect items, lost/stolen/damaged parcels during delivery, missing parts, or inability to supply an item. Gundam Express Australia will give you a Reply Paid number for you to return these items at no cost to you at your local Australia Post outlet.
  7. Non-refundable Items: Items that cannot be refunded include those that are opened, used, partly assembled, lost parts, self-damaged items, or items found with no issues.
  8. Duplication Promise: Returns are accepted if you receive a duplicate gift, provided the item is returned in resalable condition and at your own expense.
  9. Pre-Order Cancellation: While pre-order refunds are typically not offered, requests will be considered but subject to a 10% restocking and administration fee.
  10. Restocking and Administration Charge: A 10% fee applies to canceled orders or refunds to cover non-refundable third-party fees, calculated on the total value of the products and shipping costs.
Series FAQ

Gundam Express Australia Happy E-Gift Card

Let your loved ones know how special they are to you with a Gift Card. Our store has a variety of options for them to select the perfect gift. All Gift Cards are delivered by email with redemption instructions.

Gift Card

Gundam Express Australia's gift cards offer the perfect Gunpla gift experience. Add a personal touch with custom video messages, making your gift truly memorable. Our cards come with instant digital delivery and no expiry date, allowing recipients to choose their ideal Gundam model kit at their own pace. Expert guidance...

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Gift Card

Frequently Asked Questions

What makes the Beginner Boxes from Gundam Express Australia ideal for someone new to Gundam building?

Our Beginner Boxes are specially curated to provide an easy and enjoyable entry into Gundam building. They include user-friendly kits with snap-together assembly and pre-coloured parts, ensuring a smooth experience for new builders or those returning to the hobby.

How can I ensure I'm choosing the right Gundam kit as a gift?

If you're unsure about the recipient's preferences, our top gift suggestions are a great place to start. They include popular and unique gifts that appeal to a wide range of Gundam enthusiasts. Alternatively, our expert team is always ready to help with personalised recommendations.

What is the 'No Fuss Christmas Returns Guarantee' and how does it work?

Our 'No Fuss Christmas Returns Guarantee' allows you to return any unopened and undamaged kits in their original packaging. If you accidentally purchase a duplicate or the wrong kit, simply return it at your cost, and we'll provide a full store credit for the original purchase amount.

Can I buy accessories or tools for Gundam building from Gundam Express Australia?

Absolutely! Alongside a wide range of Gundam kits, we offer various modeling tools, and accessories. These items are perfect for enhancing the building experience, whether for a beginner or an experienced builder.

Is there a deadline for Christmas orders to ensure delivery by Christmas Day?

Yes, we have a cut-off date for Christmas orders to guarantee delivery by Christmas Day. We recommend placing your orders on or before this date, which is clearly stated on our website, to avoid any disappointment. We also offer speedy shipping options for last-minute shoppers.

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