Our REFUND and RETURNS Policy

Gundam Express Australia adheres strictly to the Australian Consumer Law.

If you have any problem with any product we sell to you you need to contact us FIRST

Please email us at:- support@gundamexpressaustralia.com.au

In your email please describe the problem, include photo(s) and provide your contact details.

We will be in touch with you to discuss the matter as soon as we get your email

We will advise you of what to do next.

If you are asked to send the item back it must be received in its original packaging and undamaged.

We want all our customers to know we will offer (our choice) replacements or full refund in the following circumstances:-

  • change of mind (before your order is dispatched)
  • incorrect item sent to you
  • parcels lost, stolen or damaged during delivery
  • missing parts/decals (*conditions apply see below)
  • unable to supply an item on your order

and where applicable, customers may be asked to send the item back to us at their cost but will be refunded the full cost of shipping when a receipt and tracking number is provided.

Unfortunately we cannot offer refunds for:-

  • items opened, used or partly assembled or not in their original packaging*
  • lost parts*
  • items you break yourself during assembly or play*
  • items with no problem found

and customers will be responsible for the return shipping cost with no reimbursement.

Our Duplication Promise.

We will accept returns if you receive a product as a gift and you already have it. The item must be shipped back to us at your expense and in a resalable condition. Damaged and opened items will not be accepted.

As we are an online only business, we guarantee that all items shipped to you are as they were supplied to us, new and unopened. 

 

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